Thank you for visiting OnlineSuits.com, Each and every time you visit OnlineSuits.com and/or make a purchase, you agree to accept and are subject to the following terms and conditions of use.
clothes are custom made especially for you in your own style
and size, we do not issue refunds or returns as we cannot
give your product to our other customer. We entrust that
you will feel confident to take your own measurements as
accurately as possible. We also encourage you to take advantage
of our Satisfaction Policy to ensure that you get the great
All off-the-rack sizes orders are regarded as Custom made
as we do not keep stock of the products,
we only keep stock of the fabric.
Our clothing is custom made. Once
the order is received, the items are assembled and sewn
together by the tailors in Bangkok. Our tailors begin with
a simple bolt of cloth and fashion it, piece by piece, into
a usable garment made to the measurements you specified.
You will get your clothes, exactly, exclusively, and only
for you. Therefore, once your order is processed, you can
cancel your order no later than 24 hours otherwise you will
be charged no less than 50% of the invoice price for order
cancellation made before the clothes are being shipped.
If your clothes have already been shipped, we will not allow
cancellation of the product. The reason we charge for the
cancellation is the fact that we have to cover the cost
of producing the clothes for you, although we will have
to absorb a significant loss for the benefit of the customers
We want your TOTAL SATISFACTION.
Once we have tailored the clothes according to your specifications,
your measurements, and your APPROVAL, if you are still not
satisfied with your clothes in any way, please send us an
e-mail describing what ever changes you want. Then, you
can send your clothes back to us within 15 days, We shall
alter it and send it back to you at no extra charge.
In the very rare case of tailoring
errors on our part, we shall alter it
and be responsible for sending the clothes back to you.
If the clothes are not sent back
to us within 15 days, we are not responsible for the clothes
you purchased from us anymore.
It is the policy of OnlineSuits.com not
to disclose any customer or visitor information to any third
parties. All data collected is for the sole purpose of designing
the product you ordered and sending them to you.
All custom made orders are based
on the measurements, styles, choice of fabrics, and options
the customer provided on the Order Form. All orders will
be made with the sole discretion of our tailors' experience
to your information provided to us. We do not warrant unfit
tailoring caused by inappropriate or incorrect measurement
by the customers or misunderstanding on the part of the
customer or incorrect use of metric units. Our tailors reserve
the right to make their sole judgement on non-specified
style or design by the customers and to make adjustment
if necessary. We are committed to provide the fabrics of
your choice; however, availability of fabrics is subject
to stock on hand & vendor availability. You will be
notified regarding out-of-stocks, if any, within 48 hours
of order placement. Fabrics colors shown on this website
can have a 5-10% difference depending on the monitor of
the customer, if you are not sure about the color then you
may send us an email for more information.
We are not liable for any loss of data or crash of computer
system or any kind of damages resulting from viewing of
our site or interacting with any part of our web site. Terms
and conditions within the web site can be subject to change
without prior notice. All style photos
are copyrighted by the publisher or photographer. We make
no copyright claim to these photos.
Please contact firstname.lastname@example.org for further information.
By visiting OnlineSuits.com , you agree that the laws of
the Bangkok, Thailand without regard to principles of conflict
of laws, will govern these Conditions of Use and any dispute
of any sort that might arise between you and OnlineSuits.com
or its affiliates.
We do not accept returns as clothings are made to your size,
but when alterations are needed, the shipment cost back
from the customer to us is paid by the customer, however
if returns are made because there was a fault on our part,
we would agree to a solution with the customer personally,
in this case, when we allow the customer to make the return,
the customer agrees not to file chargeback with their credit
card company, if paid via credit card. Also, the return goods should be in the same condition as when sent, alterations should not be done.